Privacy Policy

Effective date: October 26, 2023

This Privacy Policy describes how NovaLearn Inc. ("we," "us," or "our") collects, uses, and shares personal information of users ("you") of our website, NovaLearn.ca (the "Site"), and our online learning platform (the "Services"). NovaLearn Inc. is committed to protecting your privacy and ensuring the security of your personal information. This policy is designed to comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect the following types of personal information from you:

• Contact Information: This includes your name, email address, phone number, and postal address. We collect this information when you register for an account, enroll in a course, contact us with inquiries, or subscribe to our newsletter.
• Account Information: This includes your username, password, and profile information. This information is used to identify you and provide access to your account.
• Payment Information: This includes your credit card number, billing address, and other payment details. We collect this information when you purchase a course or other products or services on our Site. Payment processing is handled by secure, PCI-DSS compliant third-party payment processors.
• Course Enrollment Information: This includes the courses you are enrolled in, your progress in those courses, and your grades. We collect this information to track your progress and provide you with personalized feedback.
• Communication Data: This includes your communications with us, such as emails, chat logs, and survey responses. We collect this information to respond to your inquiries, improve our services, and provide you with support.
• Technical Information: This includes your IP address, browser type, operating system, device information, and browsing activity on our Site. We collect this information to analyze trends, administer the Site, and improve its functionality. We may use cookies and similar technologies to collect this information. Please see our Cookies Policy for more details.
• User-Generated Content: This includes any content you submit to our Site, such as forum posts, comments, and assignments. We collect this information to facilitate collaboration and provide a platform for sharing knowledge.

How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: We use your information to provide you with access to our online learning platform, enroll you in courses, track your progress, and provide you with personalized feedback.
• To Communicate with You: We use your information to respond to your inquiries, provide you with support, send you important updates about our services, and inform you about new courses and promotions.
• To Process Payments: We use your payment information to process your payments for courses and other products or services on our Site.
• To Improve Our Services: We use your information to analyze trends, administer the Site, improve its functionality, and develop new features and services.
• To Personalize Your Experience: We use your information to personalize your learning experience and provide you with content that is relevant to your interests and goals.
• For Marketing Purposes: With your consent, we may use your information to send you marketing communications about our courses, promotions, and other products and services. You can opt out of receiving these communications at any time by clicking the "unsubscribe" link in the email or by contacting us directly.
• For Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.

Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as your payment information, during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Data Backup: We regularly back up your data to prevent data loss in the event of a system failure or disaster.
• Employee Training: We train our employees on privacy and security best practices.

Despite these measures, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

Sharing Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
• Instructors: We may share your course enrollment information and progress with the instructors of the courses you are enrolled in. This information is used to provide you with personalized feedback and support.
• Business Partners: We may share your information with our business partners, such as universities and colleges, to offer joint programs and promotions. We will only share your information with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Affiliates: We may share your information with our affiliates, subsidiaries, or parent company for internal business purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company. We will notify you of any such transfer and provide you with the opportunity to opt out.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access your personal information that we hold.
• Rectification: You have the right to request that we correct any inaccurate or incomplete information about you.
• Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
• Withdraw Consent: If you have provided us with your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with our legal obligations, resolving disputes, and enforcing our agreements. When we no longer need your personal information, we will securely delete or anonymize it.

Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Site and updating the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

We are committed to resolving any complaints about our privacy practices promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.